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Terms & Conditions
By purchasing from this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws & regulations, and agree that you are responsible for compliance with any applicable local laws.
FREE shipping in the Continental United States on almost every item or order $100 or more!
We do not ship to PO/APO Boxes, Alaska, Hawaii, Guam, US Territories, Puerto Rico or US Virgin Islands.
All orders will be shipped direct to your billing address. Orders over $500 will be shipped with signature required.
Your order must include a valid phone number.
If item is out of stock or special order we will inform you of estimated delivery date.
Orders placed on Saturdays, Sundays, or holidays will be processed the next business day
Oversized/overweight and specialty items may not qualify for free shipping.
Faster shipping than normal ground or any special expedited deliveries are available at extra cost.
Some item may ship direct from manufacturer.
RETURNS AND EXCHANGES
In the event you do wish to return an item, store credit or refund may be possible, less shipping costs and applicable taxes, based upon our Return Guidelines. Return the product within 7 days of receipt for an in-house credit or exchange.
All Returns and exchanges require a Return Authorization (RA) Number. Please contact us directly at 503-228-2222 or 888-79AUDIO for this RA Number. No products will be accepted for return without our RA Number.
You are responsible for shipping your returned item back to us and you must provide proof that your return shipment is fully insured. Any returned item is your responsibility until it safely reaches us.
A 20% restock fee may be assessed on returns. Restock fee is waived on exchanges if the new item is the same or greater value than returned item.
All returns must be in original packaging, in new, working condition with all contents, original packaging, cables, manuals, discs, packing material, etc., included. Do not write on the original manufacturer’s box, it must be in new shape.
Any returned items not returned in their original condition and packaging will incur a 30% restock fee.
We reserve the right to refuse refunds for any items abused, damaged, missing parts and not returned in their original condition and packaging.
If you received free shipping at checkout, that shipping cost will be deducted from your refund. If you paid shipping on your purchase, that shipping cost will not be refunded.
Not everything can be returned. See the list of non-returnable items below.
If you receive a product that was damaged in transit, immediately contact the shipper and SuperDigital to resolve the issue so that we may secure a replacement unit for you.
If you ordered an item & have changed your mind after the product shipped, please do not open the factory box. Contact us for an RA Number immediately. SuperDigital will provide you with store credit, less shipping costs, which may be used toward the purchase of any other item/s available from SuperDigital.
If you receive a defective item: immediately contact the manufacturer and SuperDigital to resolve the issue. If a product seems defective, we may require that the item be shipped to us for inspection. If it is defective, manufacturer policies vary. Either the manufacturer or SuperDigital will replace it and shipping costs for the defective item will be credited back to you. If the item is not defective, all additional shipping remains your responsibility.
It is your responsibility to fully insure your return shipment and send it in the supplied shipping box.
All sales are final on these items:
Custom cases, special order items;
Microphones, wind screens/pop filters;
Earbuds/Earphones/Headphones (if unsealed), or any item that may come in contact with the mouth, ears or nose;
DVD’s or CD’s, and other media;
Hard disk drives, computers;
Software, electronic software downloads, plugins;
Clearance items, discontinued items. If a product shows signs of abuse or has been damaged or otherwise altered by the end user, no return or exchange will be allowed.
How To Make Return
Obtain an RA number by calling us at 503 228 2222 or 888-79AUDIO. Please follow these steps to ensure your return is not rejected & adjustments are not made to your refund:
Follow the return policies detailed above.
Double box it: Original box should be double boxed to avoid any return shipping issues.
RA number must be on the outer shipping box beneath your return address.
Insure the return package for full original purchase value.
Returns should be sent to:
1150 NW 17th Ave
Portland OR 97209
If we determine the product's defect is under manufacturer's limited warranty & within 7 days of purchase, we will pay the shipping costs within the U.S. to return the product to us & get a replacement out to you at no additional cost. New merchandise carries the original warranty issued by the manufacturer.
The warranty period and service varies by manufacturer and product. All Warranties are subject to the Manufacturers explicit warranty policies. Any disputes that cannot be resolved may be litigated only in Portland, Multnomah County, Oregon.
In no event shall SuperDigital or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials from or on SuperDigital's internet site, even if SuperDigital or an SuperDigital authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Errata, Updates, and Links
The materials appearing on SuperDigital's web site could include typographical, technical, or photographic errors. SuperDigital does not warrant that any of the materials on its web site are accurate, complete, or current. SuperDigital may make changes to the materials contained on its web site at any time without notice. Superdigital does not, however, make any commitment to update the materials.Any included link does not imply endorsement by SuperDigital of the other site and is used at the user’s risk.
If registration is requested, you agree to provide us with your legal name, accurate, and complete registration information. Each registration is for your personal use only and not on behalf of any other person or entity. You are personally are responsible for preventing such unauthorized use.
Credit Card Payments
You represent & warrant that if you are purchasing something from us that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.
Modifications of Site Terms & Usage
Governing Law in State of Oregon Shall Apply
Any claim relating to Superdigital's web site shall be governed by the laws of the State of Oregon without regard to its conflict of law provisions & general Terms and Conditions applicable to use of a Web Site.